I rarely write reviews but I have to for a service that is a BIG part of my life now! If I could give it 10 stars I would. I cannot attest to other locations, but I've used via in Manhattan, LIC/Astoria (Queens), Dumbo/Williamsburg (Brooklyn), and DC area and did not ONE have a bad experience. I've probably used this app at least 50 times by now. The pricing is very smart and beneficial, the pickup locations are genius. I think we'd all rather get someplace faster and walk to a corner than stare at the GPS, painstakingly watching the car struggle to get to our locations only to cancel on us in the end! Via never makes the drivers go through ridiculous, unnecessary turns and I can rely on it to get to work despite NYC traffic. I've had bad experiences with Lyft and Uber and I really believe that every service should be following their model. The prices are always fare and sometimes I get to work with $3 (public transportation is already $2.75) Drivers never have a hard time using their platform. This is seriously the best. I love you Via!!!
I recently broke my leg and have been unable to use the subway. Via is now my preferred mode of transportation to/from work since it is the most affordable in NYC by far (taxi for me is $25 to/from work while Via is $5 sharing and $11 express). The GPS is superior to all other ride sharing apps, as it makes sure the pickup/dropoff of other riders is actually the most direct route for you as well. No need to go out of your way to pickup another passenger and put you back 10 minutes — what a relief! The only reason I didn’t give it 5 stars is because the biggest problem I’ve noticed is the inaccurate wait time and ETA once you are in the car. My rule of thumb is to basically add 5 minutes for pickup and possibly 5-10 minutes for drop off to the time suggested by the app. Via, this is definitely worth looking into, as I don’t think your app calculates in traffic correctly. Thanks again Via!
From Via Transportation, Inc.: Via is the new smart, affordable & easy way to get around your city. Request a ride on your phone and share with other riders going your way. You can Via in NYC, Washington D. C. & Chicago. Via is an easy, fast, convenient and smart way to get around. Via is an on-demand, shared ride service that picks up multiple passengers heading in the same direction, keeping rides affordable and little more than the cost of public transit. Book a ride on your phone. Get picked up on a nearby corner. Share your ride with others. Save cash and reduce carbon emissions. How it works: Set your pickup and drop off to request a ride. We'll match you with a Via driver headed your way. Our smart pickup coordination will direct you to a nearby corner to meet your driver, so your Via and, and no passengers ever have to go out of their way. We pool riders into the same car efficiently and without delays, keeping our price point affordable for everyone. Efficiency at it's best: With Via in NYC, Washington D. C. and Chicago, you can stop the busy and bossy rush hour commutes. Our drivers take you straight to your destination at low costs. Our smart algorithm was built for ride sharing and our corner to corner pickups make the ride faster and affordable for everyone. We promise low-fares for everyone: Save money on cabs and ride anywhere within our service area for affordable fares. Passengers get premium, convenient rides for only a few dollars more than a city bus or subway. Eligible users can pay using pre-tax transit dollars through approved commuter benefit debit cards. All payment is directly through the app, making paying for your ride fast and completely seamless. Superior customer service: Having transit troubles? Send us a text message anytime, and we're happy to help. We offer real-time customer support so you can enjoy your ride. Community: We're proud to represent such a diverse community of riders and drivers. Via recognizes the value of sharing with our neighbors and believes that everyone benefits when we work together to make our city a better place. When we ride together, we benefit our city, our planet and one another. Welcome to the new alternative, transportation system. Your friends are our friends: Share the Via love. We're sure your friends would rather ride with us than public buses, trains, subways, and metros or expensive taxis. That's why we make carpools fun. Refer friends to Via and you will earn free Ride Credit when your friend takes a ride. Environmentally friendly: Help keep our cities clean. Similar to carpools or shuttles, we can reduce congestion and emissions by sharing rides with one another. Where and when can I Via? You can ride Via in New York, Washington, D. C. and Chicago. In New York Via operates Manhattan, south of 125th Street, and in parts of Brooklyn and Queens. Via services rides between JFK, LaGuardia, and Newark Airports and our Manhattan/Brooklyn/Queens service zone. Ride 24 hours a day, 7 days a week. Riders in Washington, D. C. can Via weekdays from 7am to 9pm, anywhere in our zone. In Chicago, riders can Via weekdays, 6am to midnight, and weekends, 9am to midnight, anywhere in our downtown zone and to and from O'Hare and Midway Airports.
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